Intelligent Scheduling

Because intelligent scheduling is a web-based application there is no investment in hardware, no complicated integration process and you will see immediate Return On Investment. Drivers are all equipped with a mobile device, which connects them to you and your team in the office for real-time data transfer and communication.

Intelligent Scheduling is a powerful engine that helps you plan the most efficient schedule based on your jobs and resource. Driven by the detailed requirements of each job the technology identifies the most suitable engineer based on their location, skills, or specialist equipment. Jobs are assigned to each engineer via a mobile device and simple interface. Detailed information can be included with each job including driving time and estimated job time.

Using intelligent scheduling allows you to see exactly where your drivers are and monitor their activities in real-time. Importantly, this means you can quickly and easily compare this information to the planned schedule and take necessary action to manage discrepancies, whether that’s revising the schedule to combat delays, or simply notifying the customer of a revised ETA.

Intelligent Scheduling has a simple interface allowing two-way communications between drivers and their colleagues at base. The solution can be configured to allow drivers to accept or reject jobs based on pre-defined reasons such as insufficient parts. This real-time information allows the team at base to instantly reschedule and allocate the job to an alternative team member to avoid the plan falling off track.

Flexibility to change the schedule in real-time and communicate these changes to your workforce at the push of a button is central to this solution. This means you can proactively keep your operation moving smoothly in the face of unforeseen circumstances. With intelligent scheduling a cancellation, traffic congestion or a job taking longer than expected, will not jeopardise customer service levels.

Integrated satellite navigation is linked directly to each job and automatically takes your drivers from one job to the next using a simple ‘take me there’ function, saving time and eliminating input errors.

Intelligent Scheduling also includes an electronic signature capture function to provide proof of work or delivery. While some businesses and customers prefer to sign a paper delivery note, this feature documents the exact date and time of receipt of goods, eliminating administrative errors and maintaining secure records. This makes it easier to resolve potential disputes, avoids lost paperwork and hold-ups and enables quicker invoicing. All of which can have a significant impact on cashflow and profits.

As well as being used to process business, the data collected on every job is stored and can be used to generate powerful management information for future planning. Total visibility helps you achieve constant process improvement and reach optimal operational efficiencies.